By confirming your booking — whether electronically, verbally, or in writing — you acknowledge that you have read, understood, and agreed to the following terms and conditions in full. This agreement is legally binding upon booking confirmation.
Ariel Cleaning agrees to perform the cleaning, maintenance, or property care service(s) requested by the customer and confirmed at booking, at the agreed-upon service location. Services include labor, standard supplies and equipment, and any applicable disposal or hauling fees as outlined in your quote. Any work beyond the agreed scope, including additional rooms, excessive buildup, or add-on services, is subject to additional charges and must be approved before work begins or continues.
By confirming this booking, the customer represents and warrants that:
Ariel Cleaning assumes no liability for services performed or items removed based on the customer’s authorization. If any misrepresentation is discovered, the customer is solely responsible for all resulting legal, financial, and disposal costs.
Ariel Cleaning takes reasonable care while working in and around your property. However, we are not liable for damage resulting from:
The customer assumes full responsibility for risks arising from property conditions that were not disclosed prior to service.
Ariel Cleaning’s total liability shall not exceed the total amount paid by the customer for the specific service in which the claim arises. We are not liable for indirect, incidental, special, punitive, or consequential damages of any kind, regardless of the nature of the claim. The sole exception is in cases of our own proven gross negligence or willful misconduct.
The customer must notify Ariel Cleaning of any known or potential hazards before service begins, including but not limited to:
Failure to disclose known hazards may result in immediate suspension of service, a trip charge, and/or full liability for any resulting fines, cleanup costs, or damages. The customer agrees to indemnify Ariel Cleaning for costs arising from undisclosed hazardous conditions.
The following are outside the scope of standard service and either require prior written agreement and applicable surcharges, or are declined outright:
If such conditions are discovered during service, we reserve the right to decline or discontinue work without penalty. If undisclosed hazardous conditions cause damage, contamination, or fines, the customer bears full financial responsibility.
All quotes are based on the customer’s description of the property, its condition, and the scope of service requested. If actual conditions upon arrival differ materially from what was described, additional rooms, excessive clutter or buildup, more items than described for a haul-away job, the price is subject to revision before work continues. The revised price will be communicated to the customer before proceeding. The customer may accept the updated quote or decline, in which case only work already performed will be billed.
Additional charges may apply for:
We encourage customers to describe their property and needs as accurately as possible to avoid adjustments on the day of service.
The customer (or, for HOA/commercial contracts, the property manager or board) is solely responsible for obtaining any required approvals from a homeowners association, condominium board, building management, or local authority before service takes place — including for recurring services like valet trash, grounds keeping, or dumpster area cleanup. Ariel Cleaning is not responsible for delays, fines, or service refusals resulting from the customer’s failure to secure such approvals.
The customer must ensure safe, clear, and legal access to the property and all areas where service is to be performed. For services performed while the customer is not present, including Absentee Home Care, Personal Concierge, and unattended recurring cleanings, the customer must provide a lawful means of access (key, lockbox code, gate code, alarm code) and is responsible for ensuring that access method remains valid and functional. Ariel Cleaning is not liable for delays or missed service resulting from a failed or outdated access method provided by the customer.
Where the customer provides a key, fob, gate code, or alarm code for recurring or unattended service, Ariel Cleaning will store and handle that access credential with reasonable care and limit its use to scheduled service visits. The customer may request the return or deactivation of any access credential at any time. Ariel Cleaning is not liable for losses resulting from a customer’s own decision to leave a property unsecured, or from third parties obtaining access through means unrelated to our handling of the credential.
All animals must be secured away from the active work area for the safety of our crew and your pets. Ariel Cleaning is not responsible for pets that become loose, agitated, or injured during service. We are also not responsible for injury to any third party on the premises who has not been authorized or supervised by the customer.
Ariel Cleaning reserves the right to refuse or stop service at any time — without refund of fees already incurred — if:
For clients on a recurring cleaning schedule or membership plan: service continues automatically at the agreed frequency and rate until cancelled by either party.
Ariel Cleaning reserves the right to photograph or record the work area before, during, and after service for documentation, dispute protection, quality assurance, training, and marketing purposes. No personal or personally identifying information will be disclosed in any publicly shared content without separate consent.
Ariel Cleaning is not liable for delays, rescheduling, or inability to perform services due to circumstances beyond our reasonable control, including severe weather, hurricanes, road closures, accidents, equipment failure, acts of God, or public emergencies. We will make reasonable efforts to reschedule at the earliest opportunity.
The customer agrees to release, defend, indemnify, and hold harmless Ariel Cleaning, its employees, subcontractors, and agents from any claims, losses, damages, fines, penalties, and legal costs arising from:
In the event of a dispute, both parties agree to first attempt resolution through good-faith written communication, followed by mediation if unresolved, before initiating legal action. This agreement is governed by the laws of the State of Florida. Venue for any legal proceedings shall be in the local courts of the county where service was performed.
If any provision of this agreement is found invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. All remaining provisions remain in full force and effect.
This agreement constitutes the complete understanding between the customer and Ariel Cleaning regarding the booked service, superseding all prior written or verbal communications or agreements. No modification is valid unless made in writing and acknowledged by both parties.
Ariel Cleaning is committed to professional, respectful, and reliable service on every job. These terms exist to protect both our clients and our crew. If you have questions before your service date, we’re happy to walk you through anything.
CUSTOMER ACKNOWLEDGMENT
By confirming this booking electronically, verbally, or in writing, I confirm that I have read, understood, and agree to all terms and conditions set out above.
Customer Name: ________________________________
Signature: ________________________________
Date: ________________________________
Service Address: ________________________________
ARIEL CLEANING
